FAQ

ABOUT

All Dancing Dog Couture Items are handmade in Los Angeles, CA.

WHAT BREEDS DO YOU DESIGN FOR?

While Italian Greyhounds are our specialty, we proudly create outfits for dogs of all breeds, and even the occasional cat!

Because every Dancing Dog Couture piece is made to order, we can adjust sizing to accommodate a wide range of shapes and proportions. Our size chart is based on Italian Greyhound measurements, so if you're ordering for a different breed, please include your pet's breed and measurements when placing your order.

We offer complimentary custom sizing for pets under 19" in length to help ensure the best possible fit. For breeds with unique proportions, additional measurements may be requested before production begins.

Not sure which size to order? Contact us before purchasing and we'll be happy to help.

PROCESSING TIME

 Allow up to 21 days for all catalog items. Custom orders may take longer depending on the item and will be discussed at checkout. If you need your order sooner, contact us for rush options. Rush fees may apply.

DOMESTIC SHIPPING

Dancing Dog Couture offers free 3-day shipping on U.S. orders over $200.00, and a flat shipping rate of $13.00 for orders under $200.00. Once shipped, you'll receive a tracking number for easy updates.

INTERNATIONAL SHIPPING

DDC ships internationally to all countries. International shipping rates vary by location, typically ranging from $20 to $50 depending on the country. We ask that you reach out before placing your order so we can give you an exact quote. Email us at info@dancingdogcouture.com with the items you'd like and your shipping address, and we'll get back to you within 1-2 business days with an invoice.

CUSTOMS

We offer color swaps, design modifications, and full custom commissions. Visit our Custom page to learn more or contact us at info@dancingdogcouture.com to start a conversation.

RETURNS

We do not accept returns, exchanges, cancellations, or refunds, as each item is hand-made and made to order.

Every piece is uniquely handcrafted just for your pup, making each one truly one-of-a-kind.

This is not fast fashion; it’s a personalized creation crafted with care. however, if there are any issues with quality or fit, please reach out. We’re here to ensure you’re happy with your purchase as your satisfaction is our highest priority

SIZING

  • Refer to Our Size Guides: Different styles have specific size guides, so please refer to the appropriate one for the best fit. These are included on the last page of each product description. Please check our size chart for all of the size guides and other important information on how to measure your pup.
  • Selecting the Right Size: Choose the size that most closely aligns with your pup’s measurements.
  • In-Depth Measurements: Some of our more complex designs, including custom designs, require detailed measurements for a precise fit. These measurements must be provided prior to checkout, especially for new customers.
  • Unsure About Size? Need a Personalized Fit: If you’re unsure about your pup’s size, are between sizes, or need customization, feel free to reach out to us. Customization is free for all size ranges up to 19" in length.
  • Final Sale: We recommend submitting measurements even if you think they match the size guide, as all items are final sale. For our previous customers, we have your measurements on file, so there's no need to provide them during checkout unless there has been a change.
  • Customization Fees: Customization for pups larger than our size chart (19 inches in length and 21 inches in chest) will incur a patterning fee and material adjustments. This must be discussed with us prior to purchase.
  • Ensuring the Best Fit: Our goal is to ensure your pup’s outfit fits well while keeping the process simple and efficient. If there are any fit issues with your order, we will do our best to accommodate you! :)

TAXES AND DUTIES

Dancing Dog Couture operates on a DDU (Delivery Duty Unpaid) basis, meaning that any import duties, clearance fees, handling fees, or brokerage fees are the responsibility of the customer. These fees are determined by your local customs authority. Payment of these fees is required to release your order from customs. It is the customer's responsibility to provide any necessary information to customs for smooth clearance. For further details, please consult your local customs office.

ADDITIONAL INFORMATION

  • Please carefully read our item descriptions before making a purchase. The color or material of the product may appear slightly different from the physical item due to variations in monitor display settings or lighting conditions during the photoshoot.
  • Please note that while we craft each item with care and attention to detail, embellishments, like beads, sequins, or other decorative elements, may experience wear over time with regular use. To maintain the beauty and longevity of your piece, we recommend handling it with care and following our care instructions. We want you and your pup to enjoy every unique creation to the fullest! Please contact us should there be any quality issues.