FAQ

ABOUT

All Dancing Dog Couture Items are handmade in Los Angeles, CA.

WHAT BREEDS DO YOU DESIGN FOR?

Although we started by designing for Italian Greyhounds, we now create outfits for all breeds—and even cats! We want every pet to feel included and would love to expand our designs to more breeds.

Our size chart is based on Italian Greyhound measurements, so if you’re ordering for a non-Italian Greyhound, please leave a note at checkout with your pup’s breed. It’s especially important to include leg measurements, as Italian Greyhounds have longer legs than most breeds.

We offer free customized sizing for all dogs under 19" in length to ensure the perfect fit for every pet!

PROCESSING TIME

Our processing time for catalog items is 10 business days, while custom orders typically require up to 21 business days (or up to 28 for hand-embroidered pieces). If you need your order sooner, please contact us for rush options—rush fees may apply.

DOMESTIC SHIPPING

Dancing Dog Couture offers free priority 3-day shipping on U.S. orders over $150.00, and a flat shipping rate of $10.00 for orders under $150.00. Processing times vary by item, and once shipped, you'll receive a tracking number for easy updates—rush fees may apply for time-sensitive orders.

INTERNATIONAL SHIPPING

For all countries outside of the USA, Dancing Dog Couture ships using UPS or DHL, depending on the destination. Shipping costs are determined by a general weight and size system.

Please note that international shipping fees are calculated using an automated weight system. Prices may vary based on the size and weight of the item. For the most accurate international shipping fees, please contact us with the items you would like to order, and we will create a custom shipping fee that will be added to your checkout if it differs from the value stated at checkout.

Dancing Dog Couture operates on a DDU basis (Delivery Duty Unpaid). This means that any import duties, clearance fees, handling fees, or brokerage fees are the responsibility of the customer. These fees are determined by your local customs authority, and payment of these fees is necessary to release your order from customs. For more information, we recommend consulting your local customs office.

CUSTOMS

For custom orders, please fill out our customs form or contact us at info@dancingdogcouture.com, and we'll get back to you with a design idea and pricing. After your design is approved, we’ll send a final sketch, followed by an invoice, specific measurements request, and production will begin once full payment is received.

RETURNS

We do not accept returns, exchanges, cancellations, or refunds, as each item is hand-made and made to order.

Every piece is uniquely handcrafted just for your pup, making each one truly one-of-a-kind.

This is not fast fashion; it’s a personalized creation crafted with care. however, if there are any issues with quality or fit, please reach out—we’re here to ensure you’re happy with your purchase. your satisfaction is our highest priority

SIZING

  • Refer to Our Size Guides: Different styles have specific size guides, so please refer to the appropriate one for the best fit. These are included on the last page of each product description. Please check our size chart for all of the size guides and other important information on how to measure your pup.
  • Selecting the Right Size: Choose the size that most closely aligns with your pup’s measurements.
  • In-Depth Measurements: Some of our more complex designs, including custom designs, require detailed measurements for a precise fit. These measurements must be provided prior to checkout, especially for new customers.
  • Unsure About Size? Need a Personalized Fit: If you’re unsure about your pup’s size, are between sizes, or need customization, feel free to reach out to us. Customization is free for all size ranges up to 20" in length.
  • Final Sale: We recommend submitting measurements even if you think they match the size guide, as all items are final sale. For our previous customers, we have your measurements on file, so there's no need to provide them during checkout unless there has been a change.
  • Customization Fees: Customization for pups larger than our size chart (20 inches in length and 21 inches in chest) will incur a patterning fee and material adjustments. This must be discussed with us prior to purchase.
  • Ensuring the Best Fit: Our goal is to ensure your pup’s outfit fits well while keeping the process simple and efficient. If there are any fit issues with your order, we will do our best to accommodate you! :)

TAXES AND DUTIES

Dancing Dog Couture operates on a DDU (Delivery Duty Unpaid) basis, meaning that any import duties, clearance fees, handling fees, or brokerage fees are the responsibility of the customer. These fees are determined by your local customs authority. Payment of these fees is required to release your order from customs. It is the customer's responsibility to provide any necessary information to customs for smooth clearance. For further details, please consult your local customs office.

ADDITIONAL INFORMATION

  • Please carefully read our item descriptions before making a purchase. The color or material of the product may appear slightly different from the physical item due to variations in monitor display settings or lighting conditions during the photoshoot.
  • Please note that while we craft each item with care and attention to detail, embellishments, like beads, sequins, or other decorative elements, may experience wear over time with regular use. To maintain the beauty and longevity of your piece, we recommend handling it with care and following our care instructions. We want you and your pup to enjoy every unique creation to the fullest! Please contact us should there be any quality issues.